Privacy Policy

This Privacy Policy explains how Casinia, operated via the website https://casinia-aussie.com, collects, uses, stores, and discloses personal information of players and website visitors. It applies to all users who access or use the services and content made available through casinia-aussie.com, whether browsing, registering an account with CasinIA-branded services, or interacting with our support channels. By using this website, you acknowledge and consent to the practices described in this Privacy Policy, as amended from time to time. This Privacy Policy is effective from 1 January 2026 and remains in force until replaced or updated.

Who We Are

OBSERVE: Users need to know who controls their data and how to contact them. The information available indicates an offshore operator providing services into Australia under a Curaçao licence.

EXPAND: Based on the profile data, the operating entity is Adonio N.V., registered in Curaçao and linked to licence 8048/JAZ under Antillephone N.V. Although certain corporate details are not publicly specified, contact channels via the project domain must be clear.

REFLECT: We therefore identify the controller, its jurisdiction, licensing context, and designate a privacy contact for all data-protection queries.

Data Controller / Operator

• Brand: Casinia (as presented on casinia-aussie.com for Casinia)
• Website: https://casinia-aussie.com
• Operating company (data controller): Adonio N.V. (formerly Rabidi N.V.)
• Company registration number: 156489 (Curaçao Chamber of Commerce)
• Registered / legal jurisdiction: Curaçao
• Gaming licence: Antillephone N.V. 8048/JAZ, authorised by the Government of Curaçao (status subject to ongoing regulatory restructuring and intermittent validator availability; assessment valid through 2026)
• Registered address: Not publicly specified in the provided data; the company is registered in Curaçao. Where a more precise address is required, you may request it via our contact details below and we will provide the most recent available information.

Contact for Privacy and Data Protection

• Email (primary support): [email protected]
• Email (general & privacy enquiries): [email protected]
• Responsible function: Data Protection Officer (DPO) / Data Protection Department, Adonio N.V.
• Postal contact: Formal postal address for Adonio N.V. is not specified in the profile data; if you require postal submission, please contact us via email and we will provide an appropriate correspondence address.

If you have any questions about this Privacy Policy or our handling of your personal information, you may contact the Data Protection Department at any time using the email addresses above.

What Personal Data We Collect

OBSERVE: To provide and improve our services, we collect different categories of data: identification, contact, technical, behavioural, and financial information, as well as cookie and tracking data.

EXPAND: Data collection occurs when you visit casinia-aussie.com, register or manage an account with Casinia-related services, make deposits or withdrawals through payment partners, participate in games, or interact with our communications and support channels.

REFLECT: We list each category, explain the sources and typical elements, and clarify which information is mandatory for service provision and which is optional.

Identity and Contact Data

• Personal identification data: full name, date of birth, place of residence, nationality, and, where required for verification, copies or details of identification documents (e.g. passport, national ID, driver's licence) and proof of address.
• Contact data: email address, telephone number, communication language and any other contact method you voluntarily provide.
• Account data: username, account ID, passwords (stored in hashed form), security questions and answers, and account settings.

Technical and Usage Data

• Technical identifiers: IP address, device identifiers, browser type and version, operating system, device model, time zone settings, and similar technical parameters.
• Log and activity data: date and time of access, pages viewed, clicks, referring/exit pages, session duration, error logs, and other diagnostic information.
• Location-related data: approximate geographic location inferred from your IP address or other technical measures used to comply with territorial and regulatory limitations.

Payment and Financial Data

• Transaction data: details of deposits, wagers, wins, losses, withdrawals and chargebacks, including timestamps, amounts, currency, and payment method used.
• Payment instrument data: limited card details (such as card type, the last few digits of a card number), e-wallet identifiers, bank account details where required for withdrawals, processed in collaboration with our payment service providers.
• Verification data: information needed for anti-money laundering (AML) and know-your-customer (KYC) procedures, such as source-of-funds information when required by applicable regulations.

Behavioural and Profile Data

• Gaming behaviour: game preferences, gaming frequency, session length, outcomes, bet sizes, win/loss ratios, bonuses accepted and wagering activity.
• Interaction data: clicks, navigation paths, response to promotions, marketing preferences, communication history, and support interactions.
• Risk and responsibility indicators: self-exclusion requests, deposit and loss limits, cool-off periods, and other responsible-gambling tools you use.

Cookies and Similar Technologies

• Cookies: small text files placed on your device that store information such as session identifiers, preferences and tracking data.
• Similar technologies: web beacons, pixels, tags, SDKs and local storage used for analytics, security, and advertising purposes.
• Third-party tracking: cookies and trackers set by analytics providers, advertising networks, and affiliate partners when you interact with casinia-aussie.com content.

We endeavour to collect only the personal information necessary for specified purposes and to apply data minimisation wherever possible.

Legal Basis for Processing

OBSERVE: Although Casinia targets users in Australia from an offshore jurisdiction, we model our privacy practices on recognised standards such as the EU GDPR and comparable frameworks, while also respecting applicable Australian privacy principles where relevant.

EXPAND: Our processing must rest on identifiable legal grounds: consent, performance of contractual obligations, legitimate interests, and compliance with legal or regulatory duties, particularly in the context of gambling, KYC and AML.

REFLECT: We therefore clearly categorise how each primary legal basis applies to major processing activities, noting that multiple bases may apply to the same data.

Consent

• We rely on your explicit consent where required for:
  • Sending direct marketing communications (email newsletters, promotional SMS, push notifications), except where permitted on another lawful basis.
  • Using non-essential cookies and similar technologies for advertising or advanced analytics.
  • Processing any special category of data (if ever collected) that requires explicit consent.
• You can withdraw your consent at any time through your account settings (where available) or by contacting us, without affecting the lawfulness of processing based on consent before its withdrawal.

Contractual Necessity

• We process personal data as necessary for the performance of a contract to which you are a party, or to take steps at your request prior to entering into such a contract, including:
  • Creating and managing your player account, including authentication and security.
  • Providing access to games, features, bonuses and related casino services.
  • Processing deposits, wagers, withdrawals and other financial transactions.
  • Providing customer support, resolving account-related issues and responding to your requests.

Legitimate Interests

• We process data where necessary for our legitimate interests or those of a third party, provided that such interests are not overridden by your rights and freedoms, including:
  • Preventing fraud, abuse, bonus misuse, chargebacks and other unlawful or harmful activity.
  • Ensuring network and information security, including monitoring for suspicious activity.
  • Conducting analytics to understand service performance, improve user experience, and develop new features.
  • Enforcing our terms and conditions and protecting our legal rights.
  • Collaborating with affiliates and advertising partners to measure campaign performance (subject to applicable consent requirements for cookies and tracking technologies).
• Where we rely on legitimate interests, we implement safeguards such as data minimisation, pseudonymisation where feasible, and opt-out mechanisms for certain activities.

Compliance with Legal and Regulatory Obligations

• We process your data where necessary for compliance with legal obligations to which we are subject under the laws applicable in our operating jurisdiction(s), including:
  • Know-your-customer (KYC) checks, age verification and ongoing due diligence.
  • Anti-money laundering (AML), counter-terrorist financing, fraud prevention and sanctions screening requirements.
  • Maintaining accounting, tax and regulatory records for required retention periods.
  • Responding to lawful requests or orders from governmental, regulatory or law enforcement authorities.

Purpose of Processing

OBSERVE: Users need a clear explanation of why their personal information is collected and how it will be used.

EXPAND: In the context of offshore online gambling services offered to Australian users via Casinia, purposes span from basic account management to more complex risk management, regulatory compliance, and marketing.

REFLECT: We associate each purpose with relevant categories of data and underlying legal bases, while maintaining transparency and proportionality.

Provision and Operation of Services

• To register and manage your account, including authentication, account settings and security features.
• To provide access to games, process your bets, calculate winnings, and credit or debit your account accordingly.
• To facilitate deposits, withdrawals and refunds through our payment and banking partners.
• To provide customer support and communicate with you about account issues, service updates and security alerts.

Service Improvement and Personalisation

• To analyse usage patterns, performance metrics and behavioural data to improve our website, games, features and security.
• To personalise your experience, including recommended games, tailored offers, and interface preferences.
• To conduct testing, troubleshooting, and quality assurance for existing and new features.

Marketing, Promotions and Affiliates

• To send you marketing communications about Casinia-branded products, promotions and bonuses, where permitted by law and subject to your consent and preferences.
• To manage loyalty programs, tournaments, leaderboards and promotional campaigns.
• To collaborate with advertising networks and affiliates to measure the effectiveness of our campaigns and attribute traffic (subject to relevant cookie and consent rules).

Analytics, Risk Management and Fraud Prevention

• To monitor activity for indicators of fraud, abuse, bonus misuse, collusion or other prohibited behaviour.
• To conduct statistical analysis and modelling to manage financial risk, player behaviour risk and operational risk.
• To maintain logs and records necessary to investigate and resolve disputes or complaints.

Legal, Regulatory and Compliance Purposes

• To fulfil KYC, AML and responsible-gambling obligations applicable in our licensing jurisdiction(s).
• To maintain records for audit, accounting and tax compliance.
• To comply with lawful requests from competent authorities and regulators, including gaming regulators and financial-crime authorities.

Disclosure & Sharing

OBSERVE: Users must understand to whom their data may be disclosed, under what conditions, and with what safeguards.

EXPAND: Offshore online gambling relies on an ecosystem of payment providers, IT and game suppliers, affiliates, advertisers and regulators across multiple jurisdictions.

REFLECT: We define categories of recipients, explain typical sharing scenarios, and highlight contractual and technical protections used to safeguard data.

Service Providers and Processors

• We engage third-party service providers acting as data processors to support our operations, including:
  • Payment processors, banks and financial institutions handling deposits, withdrawals and fraud checks.
  • Game and platform providers supplying casino content and technical infrastructure.
  • Information security, IT hosting, cloud storage and content delivery network (CDN) providers.
  • Customer support and communication tools, including email service providers.
  • Analytics and business intelligence providers.
• These providers may only process personal data according to our instructions and are bound by confidentiality and data protection obligations.

Regulators, Authorities and Law Enforcement

• We may disclose data where required or permitted by law, including to:
  • Gaming regulators and licensing authorities in our operating jurisdictions (for example, Curaçao authorities in relation to licence 8048/JAZ).
  • Financial-intelligence units and AML/CTF authorities.
  • Courts, law enforcement agencies, and other governmental bodies upon lawful request.
• Disclosure may be necessary for investigations, enforcement of legal claims, or to protect our rights, your safety, or the safety of others.

Affiliates, Advertising Networks and Business Partners

• With your consent where required, we may share limited data with:
  • Affiliate partners who refer players to casinia-aussie.com, for the purposes of tracking conversions, calculating commissions, and measuring campaign performance.
  • Advertising networks and marketing partners for retargeting, analytics and marketing optimisation, generally using pseudonymised or aggregated information wherever possible.
• Where data is shared for marketing purposes, it is subject to your consent choices for cookies and marketing communications.

Corporate Transactions

• If Adonio N.V. or any part of its business relating to Casinia is involved in a merger, acquisition, restructuring, sale of assets or similar transaction, your data may be disclosed to prospective or actual buyers, advisors and other relevant parties, subject to appropriate confidentiality and data protection safeguards.

Other Disclosures

• We may share aggregated or anonymised information that does not identify individuals, for industry analysis, research or reporting.
• We do not sell your personal information as that term is understood in many data protection frameworks.

International Transfers

OBSERVE: Data processed in the context of Casinia may be accessed from or transferred to countries outside your local jurisdiction, including non-EEA countries.

EXPAND: The operator is incorporated in Curaçao and uses service providers located in multiple regions (for example, the European Economic Area, the United Kingdom, and other jurisdictions where IT or payment partners operate).

REFLECT: We explain that such transfers are made with appropriate safeguards, aligning with internationally recognised mechanisms where applicable.

• Primary processing locations: Personal data is primarily processed under the control of Adonio N.V. in Curaçao, and by its appointed processors in various locations.
• Transfers to the EEA, UK and other regions: Some of our service providers are based in, or process data from, the European Economic Area, the United Kingdom, and other jurisdictions with varying levels of data protection.
• Safeguards: Where we transfer personal information to a country that is not recognised as providing an adequate level of protection under relevant data protection standards, we implement appropriate safeguards such as:
  • Standard Contractual Clauses (SCCs) or equivalent contractual instruments approved by relevant authorities.
  • Contractual obligations requiring recipients to maintain high standards of security and confidentiality.
  • Technical measures such as encryption in transit and at rest, and access controls limiting who can access the data.
• Access from Australia: When you access casinia-aussie.com from Australia, your data may be transferred to and processed on servers outside Australia. By using our services, you acknowledge that such overseas transfers may occur, subject to the safeguards described above.

Data Retention

OBSERVE: Users should know how long their information is kept and on what basis retention periods are determined.

EXPAND: In online gambling, retention is influenced by AML, KYC, tax, accounting and regulatory obligations, which can require keeping certain records for multiple years after the end of the relationship.

REFLECT: We set category-based periods aligned with these obligations, subject to extension where necessary for legal claims or investigations, and describe deletion or anonymisation practices.

• General principle: We retain personal data only for as long as is necessary to fulfil the purposes for which it was collected, or to meet legal, regulatory or legitimate business requirements. When data is no longer needed, it is securely deleted, anonymised or aggregated.

Indicative Retention Periods

• Account and identification data: Typically retained for the duration of your active account and up to 5 years after account closure, or longer where required by applicable AML, KYC or regulatory rules.
• Transaction and financial records: Retained for at least 5 - 7 years from the date of the relevant transaction to comply with accounting, tax and AML obligations, and to manage disputes or audits.
• Behavioural and usage data: Kept in identifiable form for as long as reasonably necessary for risk management, responsible gambling and analytics, generally no longer than 5 years after collection, after which it may be anonymised or aggregated.
• Marketing data: Retained until you withdraw your consent or opt out from marketing communications, after which we will stop using your data for marketing and either delete or pseudonymise it, unless it must be retained for other lawful purposes.
• Cookies and tracking identifiers: Stored for periods aligned with their technical purpose; session cookies expire when you close your browser, while persistent cookies may remain for a period typically ranging from a few days to up to 24 months, unless you delete them earlier via your browser or device settings.

Deletion and Restriction Criteria

• Data is deleted or anonymised when:
  • The retention period relating to the purpose of collection has expired.
  • You validly exercise your right to erasure and we have no overriding legal basis to retain the data.
  • We no longer require the data for the establishment, exercise or defence of legal claims.
• Where complete deletion is not yet possible due to legal or regulatory requirements, we will:
  • Restrict processing to those purposes strictly necessary (e.g. legal defence), and
  • Apply additional security measures and access controls.

Your Rights

OBSERVE: Even where no single jurisdiction strictly mandates it for all users, we choose to align our practices with recognised international standards, including principles derived from the EU General Data Protection Regulation (GDPR) and comparable frameworks.

EXPAND: Users should be informed of their rights of access, correction, deletion, restriction, objection, data portability and withdrawal of consent, and how to exercise those rights, with clear timeframes and cost information.

REFLECT: We therefore set out these rights in detail and commit to handle requests fairly, transparently and without unjustified delay. References in the prompt to Mexican regulations are noted, but our primary alignment is to GDPR-style standards; references to Mexican law are not directly applicable to this AU-focused, offshore service.

Overview of Your Rights

• Right of access: You may request confirmation of whether we process your personal data and obtain a copy of such data, along with information on how and why it is processed.
• Right to rectification: You may request correction of inaccurate or incomplete personal information. Where possible, certain data can be updated directly via your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where:
  • It is no longer necessary for the purposes for which it was collected; or
  • You withdraw consent and there is no other legal basis for processing; or
  • You successfully object to processing; or
  • The data has been unlawfully processed.
  This right may be limited where we must retain data to comply with our legal obligations, for example under AML or accounting rules.
• Right to restriction of processing: You may request that we restrict processing of your data (for example, while verifying its accuracy or where you have objected to processing and we are considering the request).
• Right to object: You may object at any time, on grounds relating to your particular situation, to processing based on our legitimate interests, including profiling. We will stop processing unless we demonstrate compelling legitimate grounds or need the data for legal claims. You may also object at any time to processing for direct marketing, in which case we will cease such marketing.
• Right to data portability: Where technically feasible and where the processing is based on consent or contract and carried out by automated means, you may request to receive your personal data in a structured, commonly used and machine-readable format, and/or ask us to transmit it directly to another controller.
• Right to withdraw consent: Where processing is based on your consent (e.g. certain marketing or cookies), you may withdraw that consent at any time, without affecting the lawfulness of prior processing.

How to Exercise Your Rights

1. Submit a request: Contact us via [email protected] or [email protected] with a clear description of your request and the right you wish to exercise. Please include sufficient information to verify your identity and locate your data (e.g. username, registered email, approximate registration date).
2. Verification: To protect your privacy, we may need to verify your identity before acting on your request. This may include requesting additional information or documentation.
3. Response timeframe: We aim to respond to all valid requests within 30 days of receipt. If your request is particularly complex or we receive many requests, we may extend this period by up to a further 30 days, in which case we will inform you of the extension and reasons.
4. Charges: We will handle your requests free of charge. However, where requests are manifestly unfounded or excessive (for example, repeated frequently), we may charge a reasonable fee or refuse to act on the request, as permitted by applicable standards.
5. Limitations: Certain rights may be restricted where necessary to comply with legal obligations (such as AML, KYC and record-keeping requirements), to protect the rights of others, or to secure the integrity of investigations or legal proceedings.

Cookies & Tracking Technologies

OBSERVE: Cookies and similar technologies are essential for the operation and optimisation of our services but may also be used for optional analytics and marketing.

EXPAND: Users based in or accessing from different jurisdictions may be subject to differing consent regimes; we therefore adopt a transparent, layered approach to cookie information.

REFLECT: We classify cookies by type and purpose, explain how they are used in connection with casinia-aussie.com, and indicate how users can manage their preferences.

Types of Cookies We Use

• Session cookies: Temporary cookies that exist only while your browser is open and are deleted automatically once you close it. They are used to maintain your session, e.g. keeping you logged in as you navigate the site.
• Persistent cookies: Cookies that remain on your device for a predefined period or until you delete them. They help remember your preferences, such as language settings, and allow us to recognise your browser on subsequent visits.
• First-party cookies: Cookies set directly by casinia-aussie.com for purposes such as authentication, security and basic analytics.
• Third-party cookies: Cookies set by other domains (for example, analytics providers, advertising networks, affiliate tracking partners) integrated into our site.

Purposes of Cookies and Tracking

• Strictly necessary / functional: Essential for the operation of the website and to provide services you request, such as enabling logins, securing your sessions, and remembering your privacy preferences. These cannot be switched off in our systems and generally do not require consent.
• Analytics and performance: Used to collect information about how visitors use the site, such as which pages are most popular and whether users experience error messages. This helps us improve performance, usability and content.
• Advertising and targeting: Used by us and our partners to build a profile of your interests and show you relevant adverts on other sites, limit the number of times you see an ad, and measure the effectiveness of campaigns. These cookies are generally optional and may be subject to your consent.

Managing Cookies and Tracking Preferences

• Browser settings: You can configure your browser to block, delete or alert you about cookies. Please note that disabling certain cookies may affect the functionality and performance of the site.
• Device settings: On some devices, you can manage tracking technologies through device-level privacy or advertising settings.
• In-site tools: Where available, we may provide an internal cookie or privacy settings panel on casinia-aussie.com, enabling you to manage non-essential cookies (e.g. analytics and advertising) more granularly.
• Third-party opt-outs: Some third-party providers offer their own opt-out mechanisms or support industry-wide schemes (such as opt-out tools for behavioural advertising). Their availability may vary by region.

Data Security

OBSERVE: Online gambling platforms handle sensitive identification and financial data and are therefore attractive targets for fraud and cybercrime.

EXPAND: To protect users, we must implement a comprehensive, layered security approach across technical, organisational and procedural dimensions, aligning with recognised standards wherever possible.

REFLECT: While no system can be guaranteed 100% secure, we describe the key safeguards we maintain to reduce risks of unauthorised access, disclosure, alteration or loss.

Technical Security Measures

• Encryption in transit: Data transmitted between your browser and our servers is protected using industry-standard encryption protocols, such as TLS 1.2 or higher, to minimise the risk of interception.
• Encryption at rest: Where appropriate, stored data (including sensitive credentials and financial details) is encrypted or otherwise protected using strong cryptographic and hashing techniques.
• Access controls: Access to personal data is restricted to authorised personnel and systems that require such access for legitimate business purposes, using role-based access controls and authentication mechanisms.
• Network security: Firewalls, intrusion detection/prevention systems and other safeguards are deployed to monitor and protect our network and infrastructure.

Organisational and Procedural Measures

• Staff training: Employees and contractors who handle personal data receive training on data protection, confidentiality, and information security best practices.
• Policies and procedures: We maintain internal policies addressing data protection, acceptable use, incident response, and access management.
• Security audits and reviews: We conduct periodic internal reviews and, where relevant, external assessments or audits to evaluate the effectiveness of our security controls.
• Vendor due diligence: We assess third-party service providers' security practices and require them to implement adequate protections for personal data they process on our behalf.

Incident Response

• We maintain processes for detecting, assessing and responding to security incidents.
• In the event of a data breach affecting your personal information, we will take appropriate steps to mitigate the impact and, where required by applicable laws or regulations, notify relevant authorities and affected individuals without undue delay.

We strive to align our practices with recognised international information-security standards (such as ISO 27001 or SOC 2 principles) to the extent reasonably achievable for our size and operational model, even where no formal certification is held.

Complaints & Contacts

OBSERVE: Users must have clear channels to raise questions or complaints regarding privacy and data protection.

EXPAND: Effective redress requires internal escalation pathways and, where applicable, routes to supervisory or regulatory authorities.

REFLECT: We describe how to contact us, how we will handle complaints, and the external avenues that may be available depending on your jurisdiction.

Contacting Us

• Primary support email: [email protected]
• General & privacy email: [email protected]

Where online forms are made available on casinia-aussie.com, you may also use those to submit enquiries or complaints regarding your personal information.

Internal Complaint Procedure

1. Submission: Send your complaint or enquiry to one of the email addresses above, clearly indicating that it relates to privacy or data protection.
2. Acknowledgement: We will aim to acknowledge receipt of your complaint within 7 business days.
3. Investigation: The Data Protection Department or an appropriate responsible person will investigate your complaint, which may involve contacting you for additional information.
4. Response: We will aim to provide a substantive response within 30 days of receipt of a complete complaint. If we cannot meet this timeframe due to complexity or volume, we will inform you of the delay and provide an estimated response date.
5. Escalation: If you are not satisfied with our response, you may request that the matter be escalated to senior management for further review.

External Authorities

Because Casinia and casinia-aussie.com are operated by an offshore company registered in Curaçao and not licensed in Australia, the range of external supervisory authorities formally competent over our operations may be limited.

• Curaçao authorities: Complaints relating to gaming regulation or licensing may be directed, where applicable, to the relevant Curaçao gaming supervisory bodies or to the contact points associated with the licence 8048/JAZ, subject to their current procedures and jurisdiction.
• Local data protection / privacy bodies: Depending on your place of residence, you may have the right to lodge a complaint with your local privacy or data protection regulator. In Australia, concerns about privacy practices can be raised with the Office of the Australian Information Commissioner (OAIC):
  • Website: https://www.oaic.gov.au

Notwithstanding any such rights, we encourage you to contact us first, so that we may attempt to resolve your concerns directly.

Updates

OBSERVE: Privacy practices may evolve due to changes in law, technology, our services or operational needs.

EXPAND: Users should receive timely notice of material changes and have the opportunity to review and, where necessary, adjust their choices or discontinue use.

REFLECT: We maintain version control, describe how we will notify you of updates, and explain your options in relation to significant changes.

Changes to This Privacy Policy

• We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technologies or services.
• Each version will be identified by a "Last updated" date shown at the end of the document.

Notification of Material Changes

• For material changes that significantly affect your rights or the way we process your personal data, we will provide advance notice of at least 30 days where reasonably practicable, using one or more of the following methods:
  • Email notification to the address associated with your account.
  • Prominent notice on the casinia-aussie.com website, such as a banner or pop-up.
  • Notification within your account dashboard (where applicable).
• We may implement minor or clarifying changes without prior notice, but we will still update the "Last updated" date accordingly.

Your Options When the Policy Changes

• If you accept the updated Privacy Policy by continuing to use casinia-aussie.com after the effective date, the new terms will apply to your ongoing use and to information we hold about you.
• If you do not agree with material changes, you may:
  • Adjust your privacy, cookie or marketing settings where available; or
  • Contact us to close your account and, where legally permissible, request deletion or restriction of your personal data.

Last updated: January 2026