Responsible Gaming

Responsible gaming at Casinia is about keeping play as a form of entertainment, not a way to make money or solve financial problems. The aim of this page is to help you make informed, conscious decisions before and during gambling, and to recognise when it may be time to pause or stop. The operator of Casinia, which is accessed via casinia-aussie.com and operated offshore under a Curacao licence (Antillephone N.V. 8048/JAZ, held by Adonio N.V.), encourages you to set clear limits, monitor your behaviour, and seek help early if you experience any problems. While Casinia targets Australian users from a grey-market, offshore position and is subject to ACMA blocking orders, it still promotes responsible gambling principles in line with recognised industry standards. If your gambling stops being fun, the support team at [email protected] can provide information on tools, limits and external help resources.

Risk Awareness

Gambling can become harmful when control is reduced and play continues despite negative consequences. Recognising early warning signs is essential for minimising risk.

Common signs of problematic gambling

• Increasing time and money spent: Frequently increasing bet sizes, depositing more than planned, or gambling for longer than intended.
• Preoccupation with gambling: Often thinking about Casinia or other gambling sites when you are not playing, planning the next session or chasing past losses.
• Chasing losses: Trying to recover money lost by continuing to play, increasing stakes, or returning quickly after a loss.
• Hiding behaviour: Lying to family or friends about how much you spend or how often you gamble, or gambling in secret.
• Using gambling to cope: Gambling to escape feelings of stress, anxiety, depression, loneliness, or financial pressure.
• Financial warning signs: Using money needed for bills or essentials, borrowing or taking out credit to gamble, or selling possessions.
• Impact on daily life: Neglecting work, study, family or social obligations, reduced performance, or sleep problems related to gambling.

Self-assessment: check your gambling behaviour

Review the statements below. If you answer "yes" to several of them, you may be at risk and should consider using the responsible gambling tools and/or contacting a support service listed on this page.

• I often spend more time or money gambling than I planned.
• I have tried to cut down or stop gambling but found it difficult.
• I gamble to escape problems, stress, or negative feelings.
• I have lied to people close to me about how much I gamble or lose.
• I sometimes use money needed for everyday expenses to gamble.
• I feel restless, irritable or anxious when I cannot gamble.
• I believe that a big win will solve my financial or personal problems.

If you recognise yourself in these statements, we strongly recommend taking a break, setting stricter limits, or contacting one of the professional support organisations listed under "Support Resources".

Limits & Tools

Setting personal limits is one of the most effective ways to maintain control over your gambling. At Casinia, accessible via casinia-aussie.com, you can configure several tools in your player account. These tools are designed as self-management aids; they do not replace professional advice or legally mandated protections in your jurisdiction.

Deposit limits (daily, weekly, monthly)

1. Access your account: Log in to your profile on casinia-aussie.com and go to the "My Account" or "Profile" area in the main menu.
2. Open the responsible gaming section: Select "Responsible Gaming", "Limits", or a similarly titled option in your account dashboard.
3. Choose the limit type: You will typically see fields for:
   • Daily deposit limit - maximum amount you can deposit in 24 hours.
   • Weekly deposit limit - maximum amount you can deposit in a 7-day period.
   • Monthly deposit limit - maximum amount you can deposit in a 30-day period.
4. Enter your amounts: Choose realistic figures based only on money you can afford to lose. For example, you might set:
   • Daily: AUD 20
   • Weekly: AUD 50
   • Monthly: AUD 150
   These values are examples only. You should calculate your own limits after paying all essential expenses and savings.
5. Confirm and apply: Save your settings. Reductions in limits are usually applied immediately, while requests to increase limits may be subject to a cooling-off period (for example, 24 hours or more). During the cooling-off period you may be asked to re-confirm your decision.

Important: Deposit limits restrict the total funds you can transfer to your player account; they do not guarantee that you will not lose your entire balance. Always consider setting conservative limits and combining them with time-control tools.

Time limits and session control

Time-based tools help you manage how long you spend on the site in a single session and over time.

• Session timer: In the "Responsible Gaming" or "Settings" section of your account, you may activate a session timer, such as 30, 60 or 120 minutes. When the set time is reached, a pop-up reminder appears, prompting you to stop, take a break, or continue after acknowledging the message.
• Reality checks: Some games or the platform may display periodic messages (for example, every 60 minutes) summarising how long you have been playing, your net result, and providing a direct link to log out or set additional limits.
• Personal alarms: We recommend also using external reminders (for example, setting alarms on your phone) to further reduce the risk of losing track of time while gambling.

Short breaks ("Time-Out" options: 24 - 72 hours)

If you feel tired, emotionally affected by recent wins or losses, or recognise early warning signs, a short break can be very effective.

1. Navigate to Time-Out: Log in to casinia-aussie.com, go to "My Account" > "Responsible Gaming", and select "Time-Out" or "Short Break".
2. Select the duration: Choose a period such as:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your choice: Read the explanation of the effects (temporary suspension of play and deposits) and confirm. You may need to re-enter your password or respond to a confirmation e-mail.
4. Consequences during Time-Out: During the selected period you will not be able to place bets or make deposits. In most configurations you may still be able to log in to view your account, check balances, or request withdrawals, but you cannot gamble.

Regional compliance note: These tools are provided on a voluntary basis by an offshore operator (Adonio N.V.) and are not equivalent to Australian-licensed interactive gambling consumer protections. For Australian-based support and legally recognised safeguards, please refer to the local services in the "Support Resources" section.

Self-Exclusion

Self-exclusion is a stronger measure designed for players who feel they are losing control or have developed a gambling problem. It involves blocking access to your account for a defined period, or permanently. Once applied, self-exclusion cannot normally be revoked until the period has expired, and in some cases not at all.

How to request self-exclusion

1. Log in to your account (if safe to do so): Access casinia-aussie.com and sign in with your credentials. If you are unable or do not feel safe to log in, proceed to step 4.
2. Open the self-exclusion menu: Go to "My Account" > "Responsible Gaming" > "Self-Exclusion" or similarly titled area. Carefully read the description of self-exclusion and its consequences.
3. Select exclusion period: You will typically be offered several options, for example:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
4. Confirm your decision: Choose the period that reflects the seriousness of your situation. You may need to:
   • Tick a box confirming that you understand the implications.
   • Re-enter your password.
   • Click a confirmation link sent to your registered e-mail address.
5. If you cannot access your account: E-mail [email protected] from your registered address, clearly requesting "self-exclusion" and specifying the desired duration (minimum 6 months up to lifetime). The support team will explain the applicable procedure and confirm once the exclusion has been applied.

Consequences of self-exclusion

• Account access: Once self-excluded, you will not be able to log in to casinia-aussie.com or use your account for gambling during the exclusion period. Attempts to create new accounts may breach the terms and may be closed when detected.
• Deposits and play: You will not be able to make deposits, place bets or participate in any games while self-excluded.
• Withdrawals: In many cases, you may still be entitled to withdraw any remaining real-money balance, subject to the operator's general terms and verification procedures. You should contact [email protected] for clarification on how to withdraw funds after exclusion is applied.
• Refunds and reversals: Self-exclusion is a forward-looking harm-reduction tool. It does not guarantee refunds of previous deposits or losses. Requests for reversal of self-exclusion before the end of the agreed period are generally not accepted, especially for longer or lifetime exclusions.
• Marketing communications: The operator will take reasonable steps to stop sending promotional e-mails or SMS to self-excluded accounts, once the exclusion is confirmed. Some non-promotional notices (for example, legal or security-related messages) may still be sent.

Important: Self-exclusion on casinia-aussie.com applies only to your account with this operator (Adonio N.V.) and does not automatically cover other offshore or Australian-licensed gambling providers. For broader protection, consider using national self-exclusion schemes and blocking tools listed under "Support Resources".

Support Resources

If you are concerned about your gambling or that of someone close to you, we strongly recommend contacting professional support services. These services are independent from Casinia and casinia-aussie.com, and many are free of charge, confidential and available 24/7.

Local support for Australia

• Gambling Help Online (Australia-wide)
  Website: gamblinghelponline.org.au
  Live chat: 24/7 confidential online counselling
  Phone: 1800 858 858 (free call within Australia, 24/7)
  Languages: English, with access to interpreter services on request
• State and territory gambling help services
  Most Australian states and territories operate specialised problem gambling services (for example, NSW Gambling Help, Victorian Gambler's Help, Relationships Australia programs). These can usually be accessed via 1800 858 858 or through the Gambling Help Online website.
• Crisis and mental health support
  If you are in immediate distress, consider contacting:
  • Lifeline Australia: 13 11 14 - 24/7 crisis support and suicide prevention
  • Beyond Blue: 1300 22 4636 - mental health support, 24/7

Note: Casinia operates from an offshore jurisdiction and is subject to blocking by the Australian Communications and Media Authority (ACMA). Local Australian services listed above are independent and can provide assistance regardless of whether you continue to access offshore sites.

International support organisations

National self-exclusion schemes by country (examples)

• United Kingdom - GAMSTOP
  gamstop.co.uk
  Free self-exclusion scheme covering UK-licensed online operators. You can choose 6 months, 1 year or 5 years. Note that casinia-aussie.com is not UK-licensed and may not be covered by GAMSTOP, but GAMSTOP can still reduce your exposure to many other sites.
• Spain - RGIAJ (Registro General de Interdicciones de Acceso al Juego)
  Managed by the Dirección General de Ordenación del Juego (DGOJ). Registration prevents access to Spanish-licensed gambling operators, both online and land-based. More information: ordenacionjuego.es.
• Other EU jurisdictions: Several countries, such as Italy, Sweden (Spelpaus), and Denmark (ROFUS), also operate national self-exclusion registers that apply to locally licensed operators. Residents of those countries should check with local regulators for details.

Australian residents do not currently have a single nationwide online self-exclusion register for all offshore operators. However, many licensed land-based venues and some Australian-licensed online wagering providers offer venue-specific or operator-specific exclusion programs. Gambling Help Online and state services can provide up-to-date information.

Blocking and filtering tools

Blocking software can help restrict or reduce access to gambling content across multiple devices, especially when combined with self-exclusion and professional support.

• Gamban - gamban.com
  Software that blocks access to a wide range of gambling websites and apps on computers and mobile devices (subscription-based).
• BetBlocker - betblocker.org
  Free blocking tool allowing you to restrict access to gambling content for different time periods, including permanent blocks.
• Device and network controls: You can additionally use parental control functions, safe-search settings, and router-level filters to limit access on shared devices, particularly where minors may be present.

Family and affected others

Problem gambling often affects partners, children, and other family members. Many support organisations offer dedicated services for affected others, including counselling, support groups, and legal or financial advice. See "Help for Family" below for more information.

Confidentiality and professional support: Reputable support services treat your information confidentially, within the limits of applicable law (for example, where there is risk of harm). You do not need to be in crisis to ask for help; early advice can prevent more serious problems.

Help for Family

If someone close to you may have a gambling problem, you may feel worried, angry, or unsure how to approach them. It is important to look after your own wellbeing and seek support, while also encouraging the person to get help.

How to talk to someone about their gambling

• Choose the right moment: Talk when both of you are calm, not immediately after a gambling session or argument.
• Use non-judgmental language: Focus on specific behaviours and their impact ("I feel worried when...") rather than making personal accusations ("You are irresponsible").
• Listen actively: Allow the person to express their perspective. They may feel shame, denial, or fear; criticism can increase defensiveness.
• Encourage, do not control: You cannot force someone to change, but you can encourage them to consider self-exclusion, limits, or contacting a helpline.
• Set clear boundaries: It is appropriate to protect your own finances and wellbeing. You may decide not to lend money or cover gambling-related debts.

Support resources for family members

• Gambling Help Online (Australia) - offers resources and counselling for affected others as well as gamblers themselves: gamblinghelponline.org.au.
• Local family and relationship services: Organisations such as Relationships Australia and state-based counselling services often provide help for families dealing with gambling problems.
• Online forums and peer support: Many international services, including Gambling Therapy and some GamCare forums, host dedicated sections for family and friends of people with gambling issues. These forums allow anonymous sharing of experiences and coping strategies.

Recommended next steps for families

• Seek professional advice: Consider contacting a psychologist, psychotherapist, financial counsellor, or family counsellor with experience in gambling-related harm.
• Use hotlines and chat services: If you are unsure how to act, a helpline counsellor (for example, via 1800 858 858 in Australia) can help you develop a plan and provide crisis support if necessary.
• Protect finances: Wherever possible, separate bank accounts, monitor joint accounts, and consider discussing options with a financial counsellor to reduce further harm.
• Take care of yourself: Attend support groups, seek counselling for your own stress or anxiety, and remember that you are not responsible for another person's behaviour.

Operator's Commitment

Casinia, operating via casinia-aussie.com under the offshore operator Adonio N.V. (Curacao licence 8048/JAZ, issued by Antillephone N.V. and subject to regulatory restructuring through at least 2026), acknowledges the risks associated with gambling and commits to implementing internal measures aimed at reducing harm. These measures are not a substitute for legal protections required in regulated Australian environments and are limited by the offshore nature of the service.

Internal monitoring and risk checks

• Behavioural analysis: The operator may monitor play patterns, including frequency and duration of sessions, size and frequency of deposits, and indicators such as repeated attempts to deposit after declines, to identify possible markers of harm.
• Automated alerts: Where usage exceeds certain internal thresholds (for example, unusually high session lengths or rapidly escalating deposits), automated systems may generate alerts or "pop-up" notifications encouraging the use of limits, time-outs or self-exclusion.
• Account reviews: In some circumstances, manual reviews may be conducted by the responsible gaming or compliance team, especially when combined with payment-related checks (for example, anti-fraud, anti-money laundering controls).

Proactive contact and interventions

• Conditions for contact: Support staff may contact you if:
  • Consistent high-risk patterns are observed (for example, frequent large deposits over a short period, repeated attempts to cancel withdrawals, or clear signs of chasing losses).
  • You have previously indicated concerns about your gambling behaviour or requested information about problem gambling.
  • There is reason to believe that your account may be misused or compromised, or that there is elevated financial or personal risk.
• Nature of contact: Contact may be made via e-mail (for example from [email protected]) or other registered communication channels. The purpose is to:
  • Provide information about responsible gambling tools and support services.
  • Encourage use of limits, time-outs or self-exclusion where appropriate.
  • Clarify account activity and ensure compliance with the operator's terms.
• Possible restrictions: In serious cases, the operator may:
  • Temporarily suspend the account while discussing concerns with you.
  • Impose or suggest limits or self-exclusion.
  • Decline to reopen accounts that have been self-excluded or closed for responsible gambling reasons.

Disclaimer: Although the operator implements these measures in good faith, no monitoring system can guarantee identification of all instances of problematic gambling. Players remain primarily responsible for their own behaviour. For comprehensive, independent support and legal protections, you should consult the Australian-based services listed on this page and follow guidance from relevant regulators, including ACMA.

Updates

The responsible gaming policies and tools associated with Casinia and casinia-aussie.com may change over time, including as a result of regulatory developments in Curacao, adjustments to ACMA enforcement practices in Australia, or internal policy reviews by Adonio N.V.

How you will be notified

• E-mail notifications: Where required or considered appropriate, material changes to responsible gaming tools or policies may be communicated to you via e-mail using the address registered on your account. You are responsible for keeping your contact details up to date and for regularly reviewing your inbox (including spam or junk folders).
• On-site notices: Updated information may be displayed in banners, pop-ups, or notices on casinia-aussie.com, especially on the "Responsible Gaming", "Terms and Conditions", or "Privacy Policy" pages.
• Policy documents: The most current version of this Responsible Gaming page and other relevant policies will normally be available on the website. In case of discrepancy between a previous and a current version, the latest version published on the site shall prevail from the date of publication.

Last updated: 6 November 2026

Contact & Feedback

If you have questions about responsible gaming measures, wish to request self-exclusion or additional limits, or would like to provide feedback on how Casinia and casinia-aussie.com can improve player protection, you can contact the operator's support team.

Responsible gaming contact details

• E-mail (primary - support): [email protected] - for assistance with limits, time-outs, self-exclusion, and general responsible gambling queries.
• E-mail (information): [email protected] - for general information requests about the service and policies.
• Phone: A dedicated phone number for the responsible gaming department is not specified. If a phone service is introduced, the details will be published on this page and in the "Contact" section of casinia-aussie.com.

Feedback and self-control requests

To help you exercise control and obtain support, you may use an online feedback or contact form if made available on casinia-aussie.com. Where a dedicated form is not provided, you can submit the following information by e-mail to [email protected]:

1. Your full name and username (as registered on the site).
2. Whether your request relates to:
   • Setting or lowering deposit/time limits;
   • Requesting a Time-Out (24 - 72 hours);
   • Requesting self-exclusion (6 months to lifetime);
   • General information about responsible gaming tools; or
   • Feedback or complaints regarding responsible gambling practices.
3. Any preferred contact method and time (e-mail response only, given that a phone line is not specified).

The support team will endeavour to respond within a reasonable time frame. However, if you believe you are at immediate risk of harm, you should contact local emergency or crisis services or a dedicated gambling helpline (such as 1800 858 858 in Australia) without delay.

Reminder: This page is informational in nature and does not constitute legal, financial, or therapeutic advice. For personalised guidance, please consult qualified professionals and the independent support services listed above.